Refund Policy

Last updated: July 24, 2026

You only pay for records we successfully deliver.

Automatic refunds for failed records

Every purchased record runs through our fulfillment pipeline: source verification, PDF retrieval, OCR, structured extraction, and clean PDF upload. If any of those steps fail for a specific record — the source page becomes unavailable, the PDF is unreadable, or extraction is inconclusive — that record is marked failed and its portion of the order is refunded automatically to the original payment method. You keep the successfully fulfilled records at no extra cost.

Change your mind before fulfillment

A pending order (one that hasn't started fulfilling yet) can be cancelled from your order detail page for a full refund. Once fulfillment has started, individual records cannot be refunded except via the failure path above.

Duplicate or mistaken purchases

If you accidentally purchased the same record twice or purchased the wrong record, email support@mycountyrecords.com within 7 days of the order and we'll refund the mistake at our discretion.

Timing

Refunds on Stripe-paid orders normally reach your card within 5–10 business days. If you don't see it within 10 business days, contact support with your order ID.

Contact

Refund questions: support@mycountyrecords.com. Include your order ID (shown on the order detail page).